Twitch: Another Day, Another Fight

Hey everyone, it’s rant time! Today’s topic, the gameplay streaming service known as Twitch. “But Brandon,” I hear you say. “You use Twitch yourself!” I do, because certain aspects of Twitch make it the best option for what I am doing. However, that does not mean it is free from all judgement, and ladies and gentlemen, it’s time to judge.

We of the disabled community are fighting inaccessibility all the time. Sometimes we fight it where we work. Sometimes we fight it when we go out. Sometimes we fight it in video games, as I do. It feels like all day, every day, we’re fighting society’s refusal to simply accommodate us. If that sounds like whining to you, you’re probably not disabled, and have no idea how honest I am being right now. Regardless of what you might think, access to everything should be a wright for all. Inaccessibility is more than a lack of access, it’s a lack of freedom to do things and experience things others can. It is wrong.

I have been working to correct assumptions, and right wrongs where I can where video games are concerned. Video games have been my focus because I have always loved them, and as a result I’m passionate about playing them. Long story short, this brings me to where I am today, attempting to educate and entertain with my gameplay analysis and discussions about accessibility and whatnot. Wouldn’t it figure, though, that one of the tools I use to do this, (this is where we come back to Twitch), is now partially inaccessible?

The worst part of this situation is that there used to be no problem. Even up until a couple weeks ago, the ability to edit info on Twitch videos, and then export them to Youtube was perfectly accessible. Oh sure there had been problems before that while the new site was in beta, but it seemed as though all had been fixed. I actually thought that perhaps my concerns had been listened to and addressed. I was wrong.

Everything was fine the first couple days after I started doing this full time. I was delighted with how things were going. Then, somewhere, some switch got flipped, or some process was altered, and everything changed. Suddenly, attempting to export my video pulled up a page that a screenreader can’t even read. Even using additional tactics such as Optical Character Recognition wasn’t enough to get an idea of where I should be clicking. Overnight, this functionality has become totally inaccessible to the blind.

As before, I attempted to get a response from Twitch’s support account on Twitter, @twitchsupport. I had heard they really do answer requests. But just as before, I got no response. My supposedly more highly-valued affiliate status doesn’t seem to matter much to them, because addressing accessibility concerns is, as it is for many companies I’ve learned over the years, too big a task. Or, if anything, it is something that is placed on the back burner, and I mean the one in the way, way back, which is covered in dust from disuse.

So how have I overcome this issue? Well, for the moment, I have actually recruited a friend of mine. This friend has graciously agreed to, with my permission, log into my Twitch account every day, and export the relevant videos. Is that not the dumbest and most unnecessary thing you’ve heard all day? It’s necessity. It’s responding to Twitch ignoring the problem. It’s doing what I have to do to make something out of this. I do it because I want people to see these videos and learn from some, and be entertained by all. This work matters to me. It’s just a shame I have to take such measures in order to do it.

I’m not expecting a miracle to spring forth from this blog. This is, as advertised, a rant. I would love to see change. I would love for this to result in a conversation with the Twitch development team. Believe me, it’s a conversation I would love to have. But I’m going to leave you with this. Consider, for a moment, what it means that I don’t expect anything. It is, unfortunately, still a general expectation that people will not listen or care, and that’s a sad state of affairs. At any rate, I’m done for now. Thanks as always for reading, and continue to be awesome!

One thought on “Twitch: Another Day, Another Fight

  1. Accessibility is very important, and something which really should be taken more seriously.
    If something like websites, programs and applications doesn’t meet the accessibility requirements, that simply means a lot of people aren’t able to use the product. It is not like just an annoying looking icon, an annoying popup etc. It is like: Access, or no access for a lot of people. Therefore, accessibility is very important and something which should be taken more seriously.
    Read all about accessibility on the following site:
    https://www.w3.org/WAI/fundamentals/accessibility-intro/

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