Let’s Talk about Twitch

On August 6, 2018, I began executing a long term plan to achieve my dream. There were many factors in this plan, and one of them was that I’d finally start streaming on Twitch seriously, instead of just occasionally. This has brought with it a lot of positives. I have grown a sizable community of almost a thousand followers who have shared incredible gaming experiences with me, such as our journey through Final Fantasy X and our ongoing playthrough of the Phoenix Wright trilogy. These followers have supported me to a degree that I never expected, and some have become as passionate about the fight for accessibility in games as I am. Yet, despite all the positives, negatives have begun to creep in, and there’s a very high chance that I will have no choice but to switch streaming platforms. Let’s get into all this.

What it boils down to is that Twitch is becoming more and more inaccessible to the blind with each update. First, it was the login screen, but that could be bypassed by authorizing your Twitch account in an app like Nightbot, which counts as a Twitch session in your browser and thus logs you into Twitch. Then, things got more serious. The ability to modify the information on your videos post-stream, and the ability to export them to Youtube directly from Twitch also became inaccessible. I am grateful to have people I trust that are willing to help with that bit, but that’s not really the point. And yes, I could download each video and import it individually, but that’s not really the point either. The point is that a system exists on Twitch to do these things, and I cannot personally use it due to inaccessibility.

Since I did have willing and helpful people though, I soldiered on through this trouble as well. Now, though, an update is about to be released that further cripples the blind accessibility of Twitch. The new dashboard, available in preview right now, makes it impossible for the blind to edit their broadcast information, such as title or game category. This seems like a small problem, but I have heard stories of Twitch taking misnamed streams very seriously indeed. This is just another example of basic functionality no longer working, and for me, it may be the last straw.

The things I’ve discussed so far are things that specifically effect me as a streamer, but don’t worry, certain aspects of viewership on Twitch are difficult. Gifting subs is doable, but requires a battle that you have to be willing to invest time in to win, because no part of it reads naturally with a screen reader. Subbing to a channel for yourself is equally difficult on the main Twitch page, but in that particular case, there is an alternative sub page you can use. The point is, Twitch is just getting harder and harder to use, and the fact that there doesn’t appear to be any indication of positive change makes it difficult to stay.

I have reached out to Twitch about these issues multiple times, but have never once gotten a response. I understand that I am not one of the big timers, but that doesn’t mean my voice should be ignored. Twitch has shown a lot of interest in accessibility advocacy via charities like Ablegamers, but it appears that interest is generalized, and that there is little to no concern for its disabled userbase.

Let me be real. I don’t actually want to leave Twitch. I’ve talked briefly about my community, and I love them. I am grateful for them every day, and I can’t argue with the consistent growth the community as experienced as time goes on. I am now in a place where, occasionally, I make money on Twitch, meaning it feeds into all the other things I do. That said, it’s hard to ignore the fact that a far more accessible platform, one whose accessibility is improving with each update instead of going backwards, is staring me in the face. Do I continue to struggle with a platform that, for me at least, just constantly degrades, or do I go to a platform where I sort of already feel welcome thanks to their accessibility efforts, despite the fact that that means losing the community I have spent a year building? It puts me in a difficult position that I am not a fan of. I’m not expecting anyone to draw any conclusions from this post, but I felt these concerns should be brought up by someone experiencing them. I hope you’ve enjoyed this post for what it’s worth. Thanks for reading, and continue to be awesome!